Privacy Policy Property Links UK Ltd

Property Link is the trading name of “Property Links UK Ltd”.

At Property Links we are committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the personal information you provide to Property Link.

This Privacy Policy together with the Terms and Conditions of Use and any other documents referred to in it sets out the basis on which any personal data which we collect from you, or that you or others provide to us, will be processed by us.

Please read the following carefully. By accessing, browsing or otherwise using our www.propertylinklondon.com  ("the website") or by making an application you confirm that you have read, understood and agree to the terms of this Privacy Policy.

How we obtain Information about you

You may give us information about you by completing forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not limited to) your name, title, date of birth, address, email address, phone number or other contact information, username, password, financial details, and the records and contents of any correspondence and communications you have with us or any feedback which you leave for us.

You acknowledge that the information which you provide to us may amount to sensitive personal data under the Data Protection Act 1998 and you consent to that data being processed as set out in this Privacy Policy.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to optimise your experience of our website and services and also allows to improve our site. For detailed information on the cookies we use, the purposes for which we use them and our Cookie Policy, please see Cookies and Tracking.  Full details about cookie policy are detailed below.

What information do we collect

We process information relevant to the above reasons/purposes. This may include:

• personal details
• family details
• lifestyle and social circumstances
• employment and educations details
• goods and services
• financial details
• all information contained in references
• racial or ethnic origin
• religious or other beliefs
• trade union membership
• physical or mental health details

Who the information is processed about

We process personal information about: 

• customers
• tenants
• professional advisers and consultants
• complainants, enquirers
• suppliers
• landlords
• employees

How we will use information you give us / Legitimate Interests:

In the general course of business, Property Link will process the personal information you provide to us, primarily to assist you in achieving the purpose for which you provided it to us. This includes the selling, buying and renting of property and associated services of arranging a mortgage, providing legal services and/or lettings management services, as relevant and necessary to your needs. 

In details we will use this information as follows:

• To contact you;
• To carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services which you request from us;
• To provide you with information about other goods and services that we offer.
• To provide you, or permit selected third parties to provide you, with information about goods or services which we feel may interest you.
• To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website (including, without limitation, via third parties);
• To notify you about changes to our service;
• To ensure that content from our site is presented in the most effective manner for you and your computer;
• To verify your identity;
• As part of our efforts to keep our site safe and secure and to prevent or detect fraud;
• To provide customer support and to train our staff
• To comply with the requirements imposed by law or any court order.
• CCTV monitoring in the office in communal areas for the safety of staff and others visiting our office
• Notifying other joint tenants of any arrears owed by another tenant
• Informing the guarantor where the tenant fails to pay rent
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To improve our site to ensure that content is presented in the most effective manner for you and your computer;
• To allow you to participate in interactive features of our service;
• To measure or understand the effectiveness of advertising we serve to you and others and to deliver advertising to you and others (including via selected third parties);
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them (including via selected third parties).

Disclosure of your information

We may disclose your information to third parties to achieve your property aims:

Information will only be shared by Property Link where it is in the legitimate interests of both the company and its customers or where consent has been obtained as detailed below:

• Business partners, suppliers and sub-contractors, for the performance of any contract (example, gas safety certificates, EPC, repairs and necessary works) we enter with them or with you;
• Passing your name and tenancy details to utility companies
• Passing on forwarding addresses to utility companies when you vacate from a property
• Seeing references which were provided to letting/ managing agents
• To disclose certain information to third party agencies for credit checks, right to rent in the UK and reference checks
• Disclosing your details who has left leaving rent arrears to a tracing agent or debt collector to help them recover money owed
• Advertisers and advertising networks (including social media) that require the data to select and serve relevant adverts to you;
• Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.
• Providing seller's contact details to surveyors to arrange survey appointments
• Sharing information essential to understanding progress or delays in a transaction you are involved with
• Providing tenant's contact details to contractors to arrange repairs
• Providing tenant's contact details to external providers to carry out periodic inspection and check out reports

Legal Obligations

Any personal information that you provide to us will only be processed and/or shared in accordance with the General Data Protection Regulations 2018. At least one or more of the following legal bases will always apply:

This includes (but is not limited to) all laws relating to residential estate agency. In particular Estate Agents Act 1979, Consumers, Estate Agents and Redress Act 2007, Data Protection Act 1998, General Data Protection Regulations 2018, Competition Act 1998, Consumer Protection from Unfair Trading Regulations 2008 (CPRs), Business Protection from Misleading Marketing Regulations 2008 (BPRs), Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Rights Act 2015, Energy Act 2011, Money Laundering Regulations 2007, Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, Bribery Act 2010 and Modern Slavery Act 2015.

From time to time we may be asked to provide your data to assist in government department investigations e.g. Police, HMRC, Local Authorities. We will always check to ensure that such requests are legitimate and have relevant Data Protection exemptions before sharing information.

Third Parties websites

Our website may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting information to these websites.

Information Security and Liability

Once we have received your information we will use strict procedures and security features to try and prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or images provided to third party online sites that link to or from our website.

Your rights

You have the right to withdraw consent for us to process your information and for its use for marketing purposes. You have the right to withdraw consent for us to process your information at any time.

You have the right to withdraw consent for us to pass your information to third parties for marketing purposes. This will result in us ceasing to offer the goods and services to you.

If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe from their communications.  Your information will be held for at least six years for legal, regulatory and accounting purposes and thereafter for as long as reasonably necessary to fulfil the purpose.

You have the following additional rights:

• To a copy of the information we hold about you. You can ask us to send this to you or direct to a third party and in commonly used electronic form;
• To rectification or restriction of the way in which we are processing your information; or to object to us processing it;
• To erasure of your personal information provided it is no longer necessary for the purposes for which it was collected; or where there is no legal basis for Property Link processing it.
• Where we have collected information about you from sources other than yourself, information about those sources;
• To ask us whether any decisions are being taken about you by automated means and if this is happening; information about the logic involved and any significant consequences on you;
• To ask us about the appropriate safeguards we are take if we transfer your information to a third country or international organisation.

Access to Your Information

You have rights to the following information:

• The purpose(s) for which we are processing your information;
• The categories of personal information we hold about you;
• The recipients or categories of recipient to whom the personal data have been or will be disclosed;
• The period for which we will store your information; or the criteria used to determine that period;

You can exercise any of these rights at any time by writing to Property Link Ltd, 193 Cranbrook Road, Ilford, Essex, IG1 4TA, or emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. We may charge a reasonable fee to cover our administrative costs.

Rectifying or updating your information

You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your personal information at any time by emailing or writing to us.

Changes to our privacy policy

If we change our Privacy Policy, we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

How to contact us if you have concerns

The data controller responsible for your information is Property Links UK Ltd.  You can contact us if you have any questions or complaints regarding our use of your information.

Telephone: 020 8554 8554

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Postal Address:

Property Link

193 Cranbrook Road

Ilford

Essex

IG1 4TA

Property Link Ltd is registered in England and Wales (Company registration number: 974378278)

Cookie Policy

We use cookies and other similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website (for example, to remember your details and improve our website). By using our website, you agree to our use of cookies.

The cookies on our website are either set by us or by third party partners and fall into the following categories:

First party session management

These are typically required by us to make sure you can move freely from one page to another and so that you can access and use certain services within the website. Normally, these cookies only last whilst your browser is open and are deleted when it is closed. Some may need to remain for the duration of your visit (a “session”) or longer.

Third party session management

These cookies are used to allow interaction between our website and certain of our third party providers when you are using our website.

Functionality

These cookies allow you to set and store preferences for our website, such as when you are offered the option to customise elements of the layout or content of the website.

Interest-based advertising

These cookies allow third parties to identify what you might find interesting, allowing a more personalised and relevant selection of advertisements to be displayed when you browse the internet. They normally won’t just be from us, but build an overall, but anonymous, picture of your preferences based on how you have browsed the internet to deliver more relevant advertising. You may see interest-based advertising on our website, but also on third party websites using information collected about your browsing activity on our website.

Refusing or withdrawing your consent to cookies

You may adjust your browser settings to refuse cookies, but some of the services on our website may not work if you do so. You can find our more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. You can disable cookies placed through AddThis by clicking here.

Links to other websites

Our website may contain links to other websites that are not run by us. If you follow a link to another website, please note that other websites have their own privacy policies and we are not responsible for those policies or other websites’ content. You should check these privacy policies before submitting any personal information to these websites.